We ship Australia wide via Australia Post.
Free shipping is available on some items. Strings, picks, gift vouchers and some books attract free shipping.
Delivery costs are determined based on the dimensions of the parcel for your product as quoted by the Australia Post module, usually fixed at $7.60 for small orders.
Orders typically take 1-3 business days to process, and will be despatched no more than 10 days after ordering.
You will receive an email with your tracking number once your order has shipped!
If an item is temporarily out of stock, you will be contacted and informed of the expected delivery date.
Please choose carefully as we do not normally grant refunds. If an item is faulty please contact us. An item can be deemed faulty if it is broken, damaged or has a manufacturers fault.
In the case of a faulty product, we will give you a refund (shipping is not refundable) once the product is returned (at your cost – please insure the parcel) in a resale-able condition. A refund must be requested within 7 days of purchase and a proper return authorisation must be obtained. We accept no responsibility for loss or damage occurring during transport of the return.
All prices are quoted in Australian Dollars. All prices are correct at the time of online publication. Prices are subject to change without notice. We reserve the right to correct any printing errors. All items are presented in good faith to be available at time of ordering. Online prices may vary from in store prices.